Privacy Policy

Here's where your info goes and why it matters:

• Service delivery - obviously, we use it to actually work on your vehicle. Can't do much without knowing what car you drive and what's wrong with it.
• Communication - calling or emailing you about your appointment, sending reminders, letting you know about that weird oil leak we found, or following up after service.
• Maintenance tracking - keeping tabs on when you're due for service helps us remind you before something breaks. Nobody wants a snapped timing belt.
• Improving our services - looking at patterns helps us stock the right parts and get better at diagnosing common issues with European models.
• Legal compliance - yeah, there's some paperwork we gotta keep for tax and business reasons. Can't avoid that one.

We might occasionally send you info about seasonal maintenance or special offers, but it won't be constant spam. And you can always tell us to knock it off.

We're NOT selling your data to marketing companies or sharing it with random third parties. That's just not how we roll.

We're pretty protective of your data, but there are a few situations where we might need to share some details:

• Parts suppliers - sometimes we need to verify warranty info or order specific parts for your vehicle. They'll get your VIN and basic vehicle details.
• Payment processors - when you pay by card, that info goes through secure payment systems. We don't actually see or store your full card numbers.
• Diagnostic tool providers - for those advanced computer diagnostics, some data might sync with manufacturer databases to pull the latest technical info.
• Insurance companies - only if YOU ask us to provide documentation for a claim. We're not volunteering anything.
• Legal requirements - if the law says we gotta hand something over (like a court order), we don't have much choice there.

That's basically it. We're not in the business of chatting about your car to random folks.

Security's important to us, even if we're not some huge corporation with a massive IT department. Here's what we do:

• Digital security - our computer systems are password-protected, and we use secure connections for online stuff. Basic but effective.
• Physical security - paper records with your info are locked up when we're not using them. Office gets locked at night.
• Limited access - only our staff who actually need your info to do their job can see it. The guy changing oil doesn't need your credit card history.
• Regular updates - we keep our software and systems updated to patch security holes.

Look, no system's perfect, and we can't promise nothing will ever go wrong. But we're doing our best with reasonable security measures that make sense for a shop our size.

We hang onto your information for as long as it's useful, which depends on what we're talking about:

• Service records - we keep these pretty much indefinitely because they're super valuable for tracking your vehicle's history. If you come back in 5 years, we wanna know what we did before.
• Contact info - as long as you're an active customer or until you tell us to delete it.
• Financial records - tax laws require we keep these for at least 7 years. Not our rule, that's just how accounting works.
• Marketing communications - if you unsubscribe, we'll stop sending stuff but might keep your email in our "do not contact" list so we don't accidentally add you back.

If you want us to delete your info (and we're legally allowed to), just ask. We'll take care of it.

It's your data, so you've got some say in what happens with it:

• Access - wanna see what info we have on you? Just ask and we'll show you.
• Corrections - if something's wrong (like we've got your old phone number), let us know and we'll fix it.
• Deletion - you can request we delete your data, though we might need to keep some stuff for legal reasons.
• Marketing opt-out - don't wanna hear from us about promotions? No problem, just tell us to stop.
• Complaints - if you think we've messed up with your privacy, you can file a complaint with the Privacy Commissioner of Canada.

To exercise any of these rights, just give us a call at (604) 555-2847 or shoot an email to info@thalorienfront.info.

We'll respond within a reasonable timeframe - usually a few days to a couple weeks depending on what you're asking for.

If you're browsing our website, here's what's happening behind the scenes:

• Basic cookies - we use some cookies to remember your preferences and keep the booking system working smoothly.
• Analytics - we look at general traffic patterns to see what pages people visit. Helps us know if our site's actually useful.
• No creepy tracking - we're not following you around the internet or building detailed profiles of your browsing habits.

Most browsers let you block cookies if you want, though some features might not work as well. That's your call though.

Things change - new laws get passed, we might add new services, technology evolves. When we need to update this policy, we'll post the new version here with a fresh date at the top.

If it's a major change that really affects how we handle your data, we'll try to let you know directly. For minor tweaks and clarifications, just check back here once in a while.

Current version was last updated on October 29, 2025

Got questions about how we handle your privacy? Something unclear in this policy? Just wanna chat about it? We're here.

We're usually in the shop Monday through Friday, 8am to 6pm. Weekends by appointment. Give us a shout anytime.